Read This Before Ordering Orthodontic Treatment Online

These days you can do almost anything with the click of a button. Order school supplies. Get a ride across town. Watch your favorite movie. Order food delivery. It seems like every day there’s a newer and easier way to do almost everything. We’ve been programmed to accept that anything can be ordered online and delivered right to your front door. However, at Whitlock Orthodontics, there is one thing that we believe has no easy replacement: orthodontic treatment. There is no match for trained, experienced professionals when it comes to your dental health.

The American Association of Orthodontists (AAO) agrees. They recently issued a Consumer Alert listing key questions to ask about direct-to-consumer orthodontic companies. You can download a print-friendly version here.

The issue is that many direct-to-consumer orthodontic companies do not involve the in-person evaluation and/or in-person supervision of your treatment we provide at Whitlock Orthodontics. This type of supervision is important because there is more to creating a healthy, beautiful smile than moving the visible portions of your teeth. If not done correctly any dental work can lead to potentially irreversible and expensive damage such as tooth and gum loss, changes to your facial profile, and other issues. An orthodontist like Dr. Whitlock has many tools in his arsenal to help create your beautiful smile – Invisalign, for example, is just one of them. It’s important to have a fully qualified and certified orthodontist involved when making any changes to your teeth.

The Top 10 Questions To Ask

The AAO advises that when researching orthodontic treatment (including treatment models from direct-to-consumer companies like SmileDirectClub, Candid Co., Smilelove, SnapCorrect, Orthly, etc), you should consider many key questions, some of which include:

  1. As part of your treatment, are comprehensive diagnostic records like x-rays taken before your treatment?
  2. As part of your treatment fee, do you receive any in-person visits to a dentist’s or orthodontist’s office during your treatment?
  3. Is only one treatment type offered (such as invisible aligners or a certain appliance)?
  4. What are the possible risks (financial, health, etc.) associated with your orthodontic treatment?
  5. Who is responsible for detecting any issues that may occur during your orthodontic treatment? Is it you? If it is a doctor not associated with your treatment, who pays for those check-ups?
  6. If an emergency arises, does the company have a dentist or orthodontist in your area that you can see in-person? If not, who would cover the costs associated with seeing a dentist or orthodontist in your area?
  7. If you are injured or have another dispute involving your orthodontic treatment, how is it handled (litigation, arbitration, etc.) and what rights do you have?
  8. Does the treatment model comply with the dental laws in your state? To check your state’s dental laws, click https://www.aaoinfo.org/state-laws-and-regulations. Information for your state dental board can be found at https://www.aaoinfo.org/aao/state-dental-board-info.

Where You Receive Your Health Care Is A Very Important Personal Decision

Remember that orthodontic treatment is not a product or device – it is a professional, medical service. Dr. Whitlock earned his dental degrees (DDS) at University of Oklahoma Health Sciences Center and went on to fulfil his post-graduate residency in Orthodontics. He has a commitment to regular continuing education and have years of experience providing high quality orthodontic treatment to their patients.

Before making any decision about orthodontic treatment, consider doing some research and having a complimentary in-person consultation at Whitlock Orthodontics. Our friendly team is waiting to answer any of your questions and start you or your child on a path to a gorgeous smile.

Click below to schedule a complimentary consultation at any one of our three locations: Springdale, Fayetteville or Fort Smith. We look forward to getting you the smile you’ve always wanted, for you or your teen!


Don’t feel like clicking? Give us a call at any one of our three local offices:
Springdale: (479) 346-3873
Fayetteville: (479) 527-6998
Fort Smith: (479) 309-5200

Dr. Whitlock is an amazing orthodontist who truly knows what he’s doing! Having digital monitoring is super convenient especially for those who work or have busy schedules. You get timely responses through the app if you have any questions about how treatment is going , which makes communication easy and stress free. The staff is friendly, professional, and always happy to answer any questions. They make you feel comfortable from start to finish and make the whole process smooth and easy. Receptionists are also very kind and knowledgeable, they definitely give off great energy from the time you walk in to the time you walk out . Highly recommend!

L.A. Google

Great experience! Dr Whitlock and his staff were very kind and accommodating throughout my Invisalign process. The scanning process is super easy. I was very happy with the results with the appearance of my teeth and the way it has help me sleep better with the positioning of my teeth where my tongue has more resting room. I am 53 and I was never advised that I needed braces. My teeth were pretty straight. A couple years ago my dentist said that as we age our teeth will continue to crowd inward. Which could be a problem. So I got a consultation with Dr. Whitlock. Great decision!!

L.B. Google

Dr. Whitlock and his team are amazing! They took great care of me for over 3 years and were always so kind and detail-oriented. Every visit was smooth and I could tell they really cared about getting the best results.Now I have a smile I’m proud of, and I’m so thankful for all their hard work. Highly recommend this office if you’re thinking about orthodontic treatment!

B.F. Google

Jennifer is super nice and fun. She makes it so easy and makes it comfortable! We love Jennifer!

M.M. Google

Just got braces on today for my son and so far things have been great and smooth

K.A. Google

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